Shipping policy

Last updated: 2026.10.10

Thank you for shopping with ATHENFIT. This Shipping Policy explains how and when your order will be delivered.

Free Shipping

We offer free standard shipping on all orders. No minimum purchase is required.

Order Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays) after payment is confirmed. Orders placed after 12:00 PM (EST) or on weekends are processed the next business day.

During high-volume periods (for example Black Friday or holiday sales), processing may take up to 5 business days. We will email you if your order is delayed.

Delivery Time

Most orders are delivered within 10 business days from the date of dispatch. Total delivery time = processing time + transit time.

Delivery times are estimates provided by our carriers and are not guaranteed. Delays may occur due to weather, carrier issues, customs inspection, or other events outside our control.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking information may take 2–3 business days to become active. You can track your order using the link in your email or on our Track Order page.

If you have not received a tracking number within 5 business days of placing your order, please contact us at info@athenfit.com.

Multiple Packages

Orders with several items may ship in separate packages and arrive on different days. You will receive tracking for each package.

Shipping Address

Please make sure your shipping address is complete and correct. We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes can be requested within 12 hours of placing the order by emailing info@athenfit.com. After the order has shipped, we cannot change the address.

Delayed, Lost, or Stolen Packages

  • If your order has not arrived within 10 business days of dispatch, contact us and we will investigate with the carrier.
  • If tracking shows “delivered” but you have not received your package, please check with neighbors, your building manager, and around your property, then contact us within 7 days of the delivery date.
  • If a package is confirmed lost in transit, we will send a free replacement or issue a full refund.
  • We are not responsible for packages stolen after the carrier confirms delivery to the correct address, but we will help you file a claim with the carrier.

Damaged Items

If your item arrives damaged, please email info@athenfit.com within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or a full refund at no cost to you.

Customs, Duties, and Taxes

For orders shipped within the United States, no additional duties apply. For international orders, any customs duties, import taxes, or fees charged by the destination country are the responsibility of the customer.

Contact Us

Questions about shipping? Email us at info@athenfit.com. We reply within 24 hours on business days.